To submit a question or a request that is related to ophthalmic or optometric medical science, laboratory or clinical data, or medical device technologies, please contact us at the relevant e-mail and telephone numbers as follows:

If your request is specific to information on an Alcon product, please email Alcon ANZ Medical Information.

If your request is related to a product complaint or medical safety issue (like an adverse event), please direct your request directly to:
Alcon ANZ Medical Complaints.
or
In New Zealand – for Surgical Customer Service 0800 809 189 and Vision Care Customer Service 0800 939 999.

For all other medical affairs enquiries, please contact Alcon ANZ Medical Affairs.

This site is intended for Australian and New Zealand eye care and health care professionals only. Request from eye care and healthcare professionals practicing outside of Australia and New Zealand should be directed to the local Alcon affiliate.